FAQ

You want to know but on our services? Here you will be able to find all the answers that you need

Of whichever dogs you take care to him time?

We took care generally of three or four (at the most) dogs simultaneously, as long as they take well together.

I can leave the dogs you without making an interview and a test?

No, for us it is fundamental to make one first interview where the client explains all the needs and the exigencies to us of his animal. Without having previous knowledge on the dog of the client we cannot order to us of him.

Does My dog have problems to be related to other dogs, is a problem?

No, it is not a problem, but it is a special case, reason why we will propose a special day-care center in the home of somebody of our equipment.

My dog this customary one not to be with other dogs, you can only take care of him?

Clear that if, but, being a particular case, we offer a special day-care center in the home of somebody of our equipment, where it could be taken care of in exclusive feature.

You have the free or locked up dogs in cages?

Free! We were different from the majority of day-care centers and residences that there are in exactly for that reason: the dogs that we always took care of are in our homes standing out to their wide ones and feeling in their own house.

I have a dog of dangerous race, you accept it?

Unfortunately we cannot do position to us of him.
We remember that the eight races considered dangerous in Spain are:

– Pit Bull Terrier
– Rottweiler
– Argentine bulldog
– Staffordshire Bull terrier
– American Staffordshire Terrier
– Fila Brasileiro
– Inu coughs
– Akita Inu

You gather the dog in my address or I must bring it to you?

We at home offer service of collection (from 15 Euros), but you always prefer it you can bring it to us your.

If my dog this patient also you take care of him?

Unless the disease is contagious and requires a period of group of forty, usually we do position to us of ill dogs or that need special cares.
We provide the medication, we cleaned wounds, we adapted to special diets or physical exercise and always we have by hand the telephone of our veterinarian at home.

You accept puppies?

If, although it is a specific service reason why the price of the day-care center for puppies is superior to the one of an adult dog. The tariff varies according to the size, the race, the months, etc.

As a reserve takes place?

After one first interview and of one it tries with the dog, if everything has gone well, so that the reserve is effective, we solicitd that the client pays the totality of the amount of the required service.

As the payment takes place?

The payment can be realised in cash or by means of banking transference.

As your policy of cancellation works?

When realising the reserve the Client is committed, in case of cancellation of the same, to warn with a minimum of a month of advance (31 days complete before the date of beginning of the reserved benefit). If it did not do it, the Company will be able to protest:

· 50% of the price of the service reserved, in the case that the cancellation became between the 30 and the 16 days before the date of beginning of the reserved benefit.

· 70% of the price of the reserved service, in the case that the cancellation became between the 15 and 5 days before the date of beginning of the reserved benefit.

· The 100% of the price of the service reserved, in the case that the cancellation took control less than of 5 days complete of advance, before the date of beginning of the reserved benefit.

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